Return & Refund Policy

1. Physical Products (Tap Cards, Stickers, etc.)

We want you to be happy with your purchase. If you are not, we will make the return process straightforward.

1.1 Return Eligibility

• Physical products may be returned within 30 days of delivery.
• Items must be returned in reasonable condition.
• Normal wear from light handling is fine. Deliberate damage is not.

1.2 How to Start a Return

To initiate a return, email us at:

rob@tap-tell.com

Please include:

• Your order number
• The item(s) you wish to return

We will respond with return instructions.

1.3 Refunds

• Once the returned item is received and inspected, a refund will be issued to the original payment method.
• Original shipping fees are non-refundable.
• Refunds are typically processed within 5-10 business days after receipt.

1.4 Return Shipping

• Customers are responsible for return shipping costs unless the item arrived defective or damaged.
• We recommend using a trackable shipping method.

2. Defective or Incorrect Items

If you receive a defective item or the wrong product:

• Contact us within 7 days of delivery.
• We will replace the item or issue a refund at no additional cost.

3. Subscription Products

Tap & Tell offers subscription-based services such as analytics and dashboard features.

3.1 Billing Terms

• Subscriptions are billed monthly in advance.
• When you pay for a billing period, you receive access for the full period.

3.2 Cancellations

• You may cancel your subscription at any time.
• Cancellation stops future billing.
• Your subscription remains active until the end of the current billing period.

3.3 Refunds

• Subscription fees are non-refundable, including partial months.
• We do not offer prorated refunds for unused time.
• This keeps pricing fair and predictable for everyone.

4. Digital Services and Access

Once digital services or features have been activated for your account:

• They are considered delivered.
• Refunds are not available except where required by law.

5. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

6. Contact Us

HeckWerks LLC

Email: rob@tap-tell.com